How it Works
Two sides of one seamless platform
Whether you're running a salon, clinic, or wellness studio, Lumis is built to make your life easier - and your clients' experience better. Here's a quick overview of how Lumis works, covering everything from team management and AI forecasting to client booking and loyalty rewards.
For Salon Owners
Everything you need to run and grow your business
- Set up your business
- Configure services, staff, rooms, and pricing in minutes.
- Manage your team
- Skills matrix, shift and appointment swapping, custom schedules, and flexible commission structures for any team size.
- Forecast & optimise
- Predict busy periods, plan staffing with adjustable strictness, and get AI-powered workforce recommendations.
- Track performance
- Real-time dashboards for tracking true costs per service, margin comparison, and for making data-driven pricing decisions.
- Smart booking
- Intelligent availability, group booking, recurring appointments, and an AI assistant that lets clients book naturally.
- Loyalty & Rewards
- Points-based system with flexible reward types, auto-redemption, and tiered placement visibility.
- Reporting & analytics
- Commission, revenue, performance, and room utilisation reports with easy CSV/Excel export.
- Smart customer segmentation
- Automatically identify your VIPs, loyal customers, and flat repeat no-show offenders to intelligently apply discounts, adjust booking policies, or manage the schedule more effectively.
For Clients
Effortless from Booking to Beyond
- Discover & book
- Find your salon, browse services, and book naturally with AI assistance.
- Get confirmed instantly
- Receive confirmation, reminders, and manage your appointment easily.
- Enjoy your visit
- Check in seamlessly, enjoy personalised service based on your history.
- Get reminders
- WhatsApp and email reminders sent automatically before appointments.
- Client profiles
- Complete history of your bookings at your fingertips - past services, preferences, allergies, and notes. Every visit can be personalised without relying on memory.
- Earn rewards
- Collect looyalty points automatically with every visit.
- Join a waitlist
- When a slot opens up, if you next on the waitlist you will be notified automatically, without lifting a finger.
For Staff
Streamlined efficiency for managing schedules
- Personal schedules
- View your shifts, breaks, and appointments in one clear calendar. Swap shifts with team approval.
- Commission tracking
- See your earnings in real time. Transparent commission breakdowns for every service completed.
- Performance insights
- Track your bookings, client retention, and service ratings to grow your skills and income.
- Client notes access
- View client preferences, colour formulas, and history before each appointment for perfect results.
- Task management
- Daily checklists, opening/closing duties, and team tasks assigned and tracked automatically.
- Training & goals
- Set personal development goals, track certifications, and access training resources from your salon.